From the Man Jungle

We want you to feel confident when you shop with Man Jungle. If you’re not 100% satisfied with your grooming gear, we’ve got your back. No jungle politics. No hassle.

Return and exchange policies

  1. Eligibility for Exchange

A product can be exchanged under the following conditions:

  1. Wrong Item Delivered:
    • If the customer received the incorrect product, shade, or variant, an exchange will be provided.
    • The item must be unopened, unused, and in its original packaging combined with the original receipt.
    • Booth Of Beauty will cover the shipping costs for both the return and replacement.
  2. Damaged or Defective Item:
    • If the product is received in a damaged condition (e.g., broken container, leaking product), customers can request an exchange.
    • Customers must provide photographic evidence of the damaged product within 24-48 hours of delivery.
    • Booth Of Beauty will arrange for return pickup or refund the return shipping cost.
  3. Order Processing Errors:
    • If the wrong quantity or incorrect product was shipped, the correct item will be sent, and the wrong product returned at Our cost.

 

  1. Conditions for Exchange Approval

For a successful exchange, the customer must ensure:

  • The product is unused, unopened, and in its original condition.
  • The packaging (including the outer box) is intact and without damage.
  • The exchange request is made within 7-14 days of delivery, except for the damaged products (from 24 to 48 hours)
  • A valid proof of purchase (order confirmation or receipt) is provided.
  1. Non-Exchangeable Products

Certain products may not be eligible for exchange due to hygiene and safety reasons, including:

  • Opened or Used Products:
    • Once a product has been used or opened, it cannot be exchanged.
  • Personalized Items:
    • Customized orders or special bundles may not be eligible for exchange.
  • Final Sale or Promotional Items:
    • Products bought during promotions, sales, or clearance events are non-exchangeable unless damaged or defective.
  1. Who Covers the Shipping Cost for Exchanges?
  • If the exchange is due to Our company’s error (wrong item, damaged item):
    • Our company will cover the cost of return shipping and send the correct item free of charge.
  • If the exchange is due to customer preference (wrong shade, change of mind):
    • The customer will be responsible for return shipping costs and any difference in product price (if applicable).
    • Our company may charge a restocking fee if the product needs repackaging.
  1. Steps to Request an Exchange

Customers can follow these steps to initiate an exchange:

  1. Contact Customer Service:
    • Reach out via messages, phone, WhatsApp or an online support form within the specified return window.
  2. Submit Proof:
    • Provide an order number, a description of the issue, and photos of the product.
  3. Approval Process:
    • The customer support team will review the request and confirm eligibility within 1-3 business days.
  4. Return the Product:
    • If approved, the customer will receive return instructions and shipping details.
  5. Receive the Replacement:
    • Once the returned item is inspected, a replacement product will be shipped within 3-7 business days.
  1. Exchange Timeframe
  • Processing an exchange request can take 7-14 business days, depending on the verification and shipping time.
  • Customers will be notified at each step via Msg or call updates.

 

Here’s how our refund and returns policy works:

 
 

✅ 30-Day Satisfaction Guarantee

We stand by our products. If you’re not happy with your purchase for any reason, you can return it within 30 days of delivery for a full refund or exchange—no questions asked.

 

Whether it’s the wrong scent, didn’t work for your skin, or just isn’t what you expected—we get it. Give us a chance to make it right.

 
  • 📦 Eligible for return: Unused, unopened, or gently used items in resalable condition
  • 💳 Refunds: Issued to your original payment method within 5–7 business days after we receive your return
  • 🔄 Exchanges: Prefer a different product? We’ll swap it out—just let us know what you need
 

Note: Consumed or heavily used products may be eligible for partial refund or store credit at our discretion.

 
 

🚫 Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless defective or damaged upon arrival:

  • Opened beard oil, balms, or skincare samples
  • Personal grooming tools (e.g., combs, brushes), if used
 

If you received a damaged or defective item, contact us immediately—we’ll replace it fast.

 
 

📤 How to Return an Item

  1. Contact Us – Email us at support@jungle-eg.net with your order number and reason for return.
  2. Get Approval – We’ll respond within 24–48 hours with return instructions and a printable label (if applicable).
  3. Ship It Back – Pack the item securely and send it back to us.
  4. Get Refunded – Once we receive and inspect the item, we’ll process your refund or exchange.
 

Pro tip: Keep your tracking info handy. We recommend using a trackable shipping method.

 
 

💥 Damaged or Incorrect Orders?

Mistakes happen—even in the jungle. If you received a damaged, defective, or wrong item, we’ll cover the cost to fix it.

 

Just snap a quick photo and email us at support@jungle-eg.net within 7 days of delivery. We’ll send a replacement or full refund, no problem.

 
 

🌍 International Returns

We ship worldwide, but international returns are handled on a case-by-case basis due to customs and shipping costs. Contact us first—we’ll find the best solution fast.

 
 

❓ Still Have Questions?

We’re here to help. Whether it’s about returns, exchanges, or finding the right product for your routine, reach out anytime:

 

📧 Email: support@jungle-eg.net
🕒 Response Time: Within 24–48 hours
📍 Based In: EGYPT

 
 

Our Promise

At Man Jungle, we believe in simple, honest grooming—and that includes our policies. No fine print traps. No runaround. Just real care for real men.

 

Thanks for being part of the jungle.
We’ve got your back.