{"id":7,"date":"2025-09-27T17:05:33","date_gmt":"2025-09-27T17:05:33","guid":{"rendered":"https:\/\/jungle-eg.net\/?page_id=7"},"modified":"2025-09-27T17:08:00","modified_gmt":"2025-09-27T17:08:00","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/jungle-eg.net\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<h3><em>From the Man Jungle<\/em><\/h3>\r\n<p>We want you to feel confident when you shop with Man Jungle. If you\u2019re not 100% satisfied with your grooming gear, we\u2019ve got your back. No jungle politics. No hassle.<\/p>\r\n<div class=\"my-2\">\r\n<p><strong>Return and exchange policies <\/strong><\/p>\r\n<ol>\r\n<li><strong> Eligibility for Exchange<\/strong><\/li>\r\n<\/ol>\r\n<p>A product can be exchanged under the following conditions:<\/p>\r\n<ol>\r\n<li><strong>Wrong Item Delivered:<\/strong>\r\n<ul>\r\n<li>If the customer received the incorrect product, shade, or variant, an exchange will be provided.<\/li>\r\n<li>The item must be <strong>unopened, unused, and in its original packaging combined with the original receipt.<\/strong><\/li>\r\n<li>Booth Of Beauty will cover the shipping costs for both the return and replacement.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li><strong>Damaged or Defective Item:<\/strong>\r\n<ul>\r\n<li>If the product is received in a damaged condition (e.g., broken container, leaking product), customers can request an exchange.<\/li>\r\n<li>Customers must provide photographic evidence of the damaged product within <strong>24-48 hours<\/strong> of delivery.<\/li>\r\n<li>Booth Of Beauty will arrange for return pickup or refund the return shipping cost.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li><strong>Order Processing Errors:<\/strong>\r\n<ul>\r\n<li>If the wrong quantity or incorrect product was shipped, the correct item will be sent, and the wrong product returned at Our cost.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p>&nbsp;<\/p>\r\n<ol start=\"2\">\r\n<li><strong> Conditions for Exchange Approval<\/strong><\/li>\r\n<\/ol>\r\n<p>For a successful exchange, the customer must ensure:<\/p>\r\n<ul>\r\n<li>The product is <strong>unused, unopened, and in its original condition.<\/strong><\/li>\r\n<li>The packaging (including the outer box) is intact and without damage.<\/li>\r\n<li>The exchange request is made within <strong>7-14 days<\/strong> of delivery, except for the damaged products (from 24 to 48 hours)<\/li>\r\n<li>A valid proof of purchase (order confirmation or receipt) is provided.<\/li>\r\n<\/ul>\r\n<ol start=\"3\">\r\n<li><strong> Non-Exchangeable Products<\/strong><\/li>\r\n<\/ol>\r\n<p>Certain products may not be eligible for exchange due to hygiene and safety reasons, including:<\/p>\r\n<ul>\r\n<li><strong>Opened or Used Products:<\/strong>\r\n<ul>\r\n<li>Once a product has been used or opened, it cannot be exchanged.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li><strong>Personalized Items:<\/strong>\r\n<ul>\r\n<li>Customized orders or special bundles may not be eligible for exchange.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li><strong>Final Sale or Promotional Items:<\/strong>\r\n<ul>\r\n<li>Products bought during promotions, sales, or clearance events are non-exchangeable unless damaged or defective.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ol start=\"4\">\r\n<li><strong> Who Covers the Shipping Cost for Exchanges?<\/strong><\/li>\r\n<\/ol>\r\n<ul>\r\n<li><strong>If the exchange is due to Our company&#8217;s error<\/strong> (wrong item, damaged item):\r\n<ul>\r\n<li>Our company will cover the cost of return shipping and send the correct item free of charge.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li><strong>If the exchange is due to customer preference<\/strong> (wrong shade, change of mind):\r\n<ul>\r\n<li>The customer will be responsible for return shipping costs and any difference in product price (if applicable).<\/li>\r\n<li>Our company may charge a restocking fee if the product needs repackaging.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ol start=\"5\">\r\n<li><strong> Steps to Request an Exchange<\/strong><\/li>\r\n<\/ol>\r\n<p>Customers can follow these steps to initiate an exchange:<\/p>\r\n<ol>\r\n<li><strong>Contact Customer Service:<\/strong>\r\n<ul>\r\n<li>Reach out via messages, phone, WhatsApp or an online support form within the specified return window.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li><strong>Submit Proof:<\/strong>\r\n<ul>\r\n<li>Provide an order number, a description of the issue, and photos of the product.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li><strong>Approval Process:<\/strong>\r\n<ul>\r\n<li>The customer support team will review the request and confirm eligibility within <strong>1-3 business days.<\/strong><\/li>\r\n<\/ul>\r\n<\/li>\r\n<li><strong>Return the Product:<\/strong>\r\n<ul>\r\n<li>If approved, the customer will receive return instructions and shipping details.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li><strong>Receive the Replacement:<\/strong>\r\n<ul>\r\n<li>Once the returned item is inspected, a replacement product will be shipped within <strong>3-7 business days.<\/strong><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<ol start=\"6\">\r\n<li><strong> Exchange Timeframe<\/strong><\/li>\r\n<\/ol>\r\n<ul>\r\n<li>Processing an exchange request can take <strong>7-14 business days<\/strong>, depending on the verification and shipping time.<\/li>\r\n<li>Customers will be notified at each step via Msg or call updates.<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<\/div>\r\n<p>Here\u2019s how our refund and returns policy works:<\/p>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<div class=\"py-2 my-3\"><hr \/><\/div>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<h3>\u2705 <strong>30-Day Satisfaction Guarantee<\/strong><\/h3>\r\n<p>We stand by our products. If you\u2019re not happy with your purchase for any reason, you can return it within <strong>30 days<\/strong> of delivery for a full refund or exchange\u2014no questions asked.<\/p>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<p>Whether it\u2019s the wrong scent, didn\u2019t work for your skin, or just isn\u2019t what you expected\u2014we get it. Give us a chance to make it right.<\/p>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<ul dir=\"auto\">\r\n<li>\ud83d\udce6 <strong>Eligible for return<\/strong>: Unused, unopened, or gently used items in resalable condition<\/li>\r\n<li>\ud83d\udcb3 <strong>Refunds<\/strong>: Issued to your original payment method within 5\u20137 business days after we receive your return<\/li>\r\n<li>\ud83d\udd04 <strong>Exchanges<\/strong>: Prefer a different product? We\u2019ll swap it out\u2014just let us know what you need<\/li>\r\n<\/ul>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<p><em>Note: Consumed or heavily used products may be eligible for partial refund or store credit at our discretion.<\/em><\/p>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<div class=\"py-2 my-3\"><hr \/><\/div>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<h3>\ud83d\udeab <strong>Non-Returnable Items<\/strong><\/h3>\r\n<p>For hygiene reasons, the following items cannot be returned unless defective or damaged upon arrival:<\/p>\r\n<ul dir=\"auto\">\r\n<li>Opened beard oil, balms, or skincare samples<\/li>\r\n<li>Personal grooming tools (e.g., combs, brushes), if used<\/li>\r\n<\/ul>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<p>If you received a damaged or defective item, contact us immediately\u2014we\u2019ll replace it fast.<\/p>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<div class=\"py-2 my-3\"><hr \/><\/div>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<h3>\ud83d\udce4 <strong>How to Return an Item<\/strong><\/h3>\r\n<ol dir=\"auto\" start=\"1\">\r\n<li><strong>Contact Us<\/strong> \u2013 Email us at <a href=\"mailto:support@jungle-eg.net\" target=\"_blank\" rel=\"nofollow noopener\">support@jungle-eg.net<\/a><a href=\"mailto:support@manjungle.com\" target=\"_blank\" rel=\"nofollow noopener\">\u00a0<\/a>with your order number and reason for return.<\/li>\r\n<li><strong>Get Approval<\/strong> \u2013 We\u2019ll respond within 24\u201348 hours with return instructions and a printable label (if applicable).<\/li>\r\n<li><strong>Ship It Back<\/strong> \u2013 Pack the item securely and send it back to us.<\/li>\r\n<li><strong>Get Refunded<\/strong> \u2013 Once we receive and inspect the item, we\u2019ll process your refund or exchange.<\/li>\r\n<\/ol>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<p><em>Pro tip: Keep your tracking info handy. We recommend using a trackable shipping method.<\/em><\/p>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<div class=\"py-2 my-3\"><hr \/><\/div>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<h3>\ud83d\udca5 <strong>Damaged or Incorrect Orders?<\/strong><\/h3>\r\n<p>Mistakes happen\u2014even in the jungle. If you received a damaged, defective, or wrong item, we\u2019ll cover the cost to fix it.<\/p>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<p>Just snap a quick photo and email us at <a href=\"mailto:support@jungle-eg.net\" target=\"_blank\" rel=\"nofollow noopener\">support@jungle-eg.net<\/a><strong><a href=\"mailto:support@manjungle.com\" target=\"_blank\" rel=\"nofollow noopener\">\u00a0<\/a><\/strong>within 7 days of delivery. We\u2019ll send a replacement or full refund, no problem.<\/p>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<div class=\"py-2 my-3\"><hr \/><\/div>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<h3>\ud83c\udf0d <strong>International Returns<\/strong><\/h3>\r\n<p>We ship worldwide, but international returns are handled on a case-by-case basis due to customs and shipping costs. Contact us first\u2014we\u2019ll find the best solution fast.<\/p>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<div class=\"py-2 my-3\"><hr \/><\/div>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<h3>\u2753 <strong>Still Have Questions?<\/strong><\/h3>\r\n<p>We\u2019re here to help. Whether it\u2019s about returns, exchanges, or finding the right product for your routine, reach out anytime:<\/p>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<p>\ud83d\udce7 <strong>Email<\/strong>: <a href=\"mailto:support@jungle-eg.net\" target=\"_blank\" rel=\"nofollow noopener\">support@jungle-eg.net<\/a><br \/>\ud83d\udd52 <strong>Response Time<\/strong>: Within 24\u201348 hours<br \/>\ud83d\udccd <strong>Based In<\/strong>: EGYPT<\/p>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<div class=\"py-2 my-3\"><hr \/><\/div>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<h3><strong>Our Promise<\/strong><\/h3>\r\n<p>At Man Jungle, we believe in simple, honest grooming\u2014and that includes our policies. No fine print traps. No runaround. Just real care for real men.<\/p>\r\n<div class=\"my-2\">\u00a0<\/div>\r\n<p data-spm-anchor-id=\"a2ty_o01.29997173.0.i80.62cec921WMcDrz\">Thanks for being part of the jungle.<br \/>We\u2019ve got your back.<\/p>","protected":false},"excerpt":{"rendered":"<p>From the Man Jungle We want you to feel confident when you shop with Man Jungle. If you\u2019re not 100% satisfied with your grooming gear, we\u2019ve<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/jungle-eg.net\/ar\/wp-json\/wp\/v2\/pages\/7","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jungle-eg.net\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jungle-eg.net\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jungle-eg.net\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jungle-eg.net\/ar\/wp-json\/wp\/v2\/comments?post=7"}],"version-history":[{"count":3,"href":"https:\/\/jungle-eg.net\/ar\/wp-json\/wp\/v2\/pages\/7\/revisions"}],"predecessor-version":[{"id":419,"href":"https:\/\/jungle-eg.net\/ar\/wp-json\/wp\/v2\/pages\/7\/revisions\/419"}],"wp:attachment":[{"href":"https:\/\/jungle-eg.net\/ar\/wp-json\/wp\/v2\/media?parent=7"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}